Inbox

Connect your inbox to customer records Connect Gmail, Outlook, or another supported mailbox so customer email context appears in Customer Hub. › Compose customer email from a record Draft or reply to customer email from Customer 360 using the right mailbox, recipient, thread, attachments, and review controls. › Triage customer email threads Review customer email threads, unread messages, response needs, mailbox scope, and linked customer context from the Inbox view. › Troubleshoot inbox sync Fix missing or stale customer email context by checking mailbox connection, scope, provider permissions, matching identifiers, and duplicate records. ›